Return and Exchange Policy

We want you to love your DOTELO pieces. If you receive an item that is damaged or defective, we’re here to help. We also offer size exchanges within our exchange window.

Returns

We offer refunds within 14 days of delivery for items that arrive damaged or defective.

To be eligible for a refund, the item must be unworn, unwashed, and have all original tags attached.

Exchanges

We accept size exchanges within 14 days of delivery.

Items must be unworn, unwashed, and have all original tags attached and must be returned in the same condition in which you received them.

Customers are responsible for the return shipping cost for size exchanges. Each order is eligible for one size exchange, subject to availability.

Final Sale

All sale and final-sale items are final sale and are not eligible for returns, refunds, or exchanges.

How to Request a Return or Exchange

To request a return or size exchange, please contact us with your order number and the reason for your request. For damaged or defective items, please include clear photos of the item and the issue.

Once your request is approved, we’ll provide you with the next steps for sending your item back.